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Your personal information is important

Neo eX recognizes that your privacy is very important to you. Unless you give Neo eX Council express consent to act otherwise, the following will govern how Neo eX  handles your personal information and safeguards your privacy.

Council has adopted privacy policy in accordance with the Privacy and Personal Information Protection Act 1998 (the Privacy Act). It is recommended that you read privacy policy prior to submitting any personal information to us.

Any information provided to us is treated in accordance with Privacy and Personal Information Protection Act (PPIPA) 1998 and the Government Information Public Access Act (GIPA) 2009.

Collecting information about you

We will only collect personal information directly from you, or your authorised agent. The information collected will be for lawful purposes directly related to the functions of Neo eX We will only request information that is necessary for the purpose of the collection. If you do not wish to provide personal information to us, Neo eX may be unable to provide you with the services required.

In accordance with the Privacy Act, you can make application to consider suppressing your personal information from Neo eX.
Using and disclosing your personal information

Your information will be used for the purpose for which it was collected and your information may be used to understand community and customer needs to improve our services and for the fitness app. We may also use your information to let you know about services or other information available (eg newsletters) and we may share your information within other sections of Council, its agents and contractors to expedite services to its customers. The provisions of the Privacy Act bind Council’s agents and contractors.

We will only disclose your personal information if:
·      you have consented to the disclosure;
·      the disclosure is required or authorised by law; or
·      where it is necessary to lessen a threat to someone’s life or health.


Storage and security of your personal information

Reasonable steps are taken to protect the personal information we holds from misuse, unauthorized access, and modification.
Accessing and updating information we store

If at any time you want to know exactly what personal information Neo eX is holding about you, you are welcome to request such information by calling Customer Services.

You can apply to amend your personal information to ensure it is relevant, up to date and complete and not misleading.
Accuracy of your personal information

Reasonable care is taken to ensure that the personal information collected, used or disclosed is accurate, complete and up to date.

How we dispose of your personal information

Council will dispose of your personal information in accordance with the State Records Local Government Records (GA39)

Further information on privacy


We track the pattern of visitor usage using a facility called a cookie. This cookie identifies and recognizes the computer (but not the person using the computer) when you visit our website.

Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping.
The use of cookies is an industry standard and you will find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable cookies or to warn you when cookies are being used.

Links to other websites

Our website contains links to other websites, these linked sites are not under the control of Neo eX
We are not responsible for the management or protection of any personal information you provide to these sites.
Before disclosing your personal information on any other website, it is recommended you examine the terms and conditions of using their website.

Changes to this Statement

We will occasionally update this privacy statement. When it is updated we will revise the ‘last updated’ date.

How to contact us

If you have any questions please contact our Privacy Officer at - Other information can be obtained from the Information and Privacy Commission NSW.

Privacy complaints

If you believe a breach of your privacy has occurred, you can make a privacy complaint to us
More details regarding privacy can be found on the Information and Privacy Commission NSWIPC's website.

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